https://pictures.abebooks.com/isbn/9781576755822-us.jpg A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong@By: Barlow, Janelle; Møller, Claus@Publisher: @Berrett-Koehler Publishers@Print ISBN: 9781576755822, 1576755827@eText ISBN: 9781609944438, 1609944437@Edition: 2nd@Pages: 250@Format: EPUB@Available from $ 18.06 USD@SKU: 9781609944438R90 Ebooks here: https://ouo.io/tYru8u