Click Here to Download: https://ouo.io/tYru8u A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong By: Barlow, Janelle; Møller, Claus Publisher: Berrett-Koehler Publishers Print ISBN: 9781576755822, 1576755827 eText ISBN: 9781609944438, 1609944437 Edition: 2nd Pages: 250 Format: EPUB Available from $ 18.06 USD SKU 9781609944438R90 A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taking complaints personally, and complaining effectively yourself, as well as new examples, tools and strategies.
