Click Here to Download: https://ouo.io/yugiXr After–sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management By: Vicente González-Prida Díaz; Adolfo Crespo Márquez Publisher: Springer Print ISBN: 9783319037097, 3319037099 eText ISBN: 9783319037103, 3319037102 Copyright year: 2014 Format: EPUB Available from $ 149.00 USD SKU 9783319037103 This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.
