Click Here to Download: https://ouo.io/RZ39mS Cases on Managing E-Services By: Ada Scupola Publisher: Information Science Reference Print ISBN: 9781605660646, 1605660647 eText ISBN: 9781605660653, 1605660655 Copyright year: 2009 Format: PDF Available from $ 195.00 USD SKU 9781605660653 After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.
