Click Here to Download: https://ouo.io/fphquZt Coaching Knock Your Socks Off Service By: Ron Zemke; Kristin Anderson Publisher: AMACOM Print ISBN: 9780814479353, 0814479359 eText ISBN: 9780814415818, 0814415814 Edition: 1st Pages: 176 Format: EPUB Available from $ 9.99 USD SKU 9780814415818 Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill— teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
