Click Here to Download: https://ouo.io/oNSqtc Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality By: Evangelos Grigoroudis; Yannis Siskos Publisher: Springer Print ISBN: 9781441916396, 1441916393 eText ISBN: 9781441916402, 1441916407 Copyright year: 2010 Format: PDF Available from $ 209.00 USD SKU 9781441916402 This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
