Click Here to Download: https://ouo.io/ovB7Wqr Customer Service Skills for Success Customer Service Skills for Success By: Robert Lucas Publisher: McGraw-Hill Higher Education Print ISBN: 9780073545462, 0073545465 eText ISBN: 9781259218361, 1259218368 Edition: 6th Copyright year: 2015 Format: PDF Available from $ 49.88 USD SKU 1259218368R180 Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources activities examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts plus the Appendix Glossary and Bibliography. These parts focus on different aspects of customer service: (1) The Profession (2) Skills for Success and (3) Building and Maintaining Relationships. Along with valuable ideas guidance and perspectives readers will also encounter interviews of real-world service providers case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. Additional ISBNs 9780073545462, 9781259218361, 0073545465, 1259218368, 125921835X
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