Click Here to Download: https://ouo.io/g5kcNBz Design for Six Sigma for Service By: Kai Yang Publisher: McGraw-Hill Education (Professional) Print ISBN: 9780071445559, 0071445552 eText ISBN: 9780071501460, 0071501460 Edition: 1st Copyright year: 2005 Format: EPUB Available from $ 103.00 USD SKU 9780071501460 The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
