Difficult Conversations How to Discuss What Matters Most By: Douglas Stone; Bruce Patton; Sheila Heen Publisher: Penguin Books (P-US) Print ISBN: 9780143118442, 0143118447 eText ISBN: 9781101496763, 1101496762 Format: EPUB Available from $ 12.99 USD SKU: 9781101496763 For Sale in US* Only The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving SKU: 9780143118442 Ebooks here: https://ebookscoffee.sellpass.io/products/Difficult-Conversations
