Click Here to Download: https://ouo.io/NDPxGo Engaging Public Sector Clients From Service-Delivery to Co-Production By: John Alford Publisher: Palgrave Macmillan Print ISBN: 9780230223769, 0230223761 eText ISBN: 9780230235816, 0230235816 Copyright year: 2009 Format: PDF Available from $ 109.00 USD SKU 9780230235816 Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
