Click Here to Download: https://ouo.io/fqZp7Q Essential Management Skills for Pharmacy and Business Managers By: Titus De Silva Publisher: Productivity Press Print ISBN: 9781466582583, 1466582588 eText ISBN: 9781466582590, 1466582596 Edition: 1st Copyright year: 2013 Format: PDF Available from $ 27.58 USD SKU 9781466582590R90 Access Full Textbook As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care. Additional ISBNs 9781299709805, 9781466582590, 9781482218824, 129970980X, 1466582596, 1482218828
