Mấy năm nay kinh tế khó khăn, do đó việc làm cũng vậy.Nên mình muốn lập lên Topic này để mọi người cùng chia sẻ với nhau những công việc tốt. Vì mình nghĩ sẽ nhiều người cần thông tin như vậy. (Note: Mình không phải headhunter & cũng không phải đang cần tìm việc cả nhà nhé!). ---------> Hôm trước shared ở chỗ việc làm IT, nhưng thấy không hợp lý nên lập topic riêng để mọi người tiện theo dõi: General Our L2 support engineers are working with medium and big size organizations, helping them to solve advanced issues with different software solutions. They are also working closely with internal L1 team members, dealing with elevated cases and continuously improving their knowledge through training and mentoring. We are looking for experienced, hard worker and highly motivated team members that have a blend of superb technical capabilities and an ability to manage a small team (up to 10 team members). Job description Main responsibilities of L2 support engineer: • Help L1 solving complicated technical issues reported by end customers regarding their applications (email and face to face communication) • Take charge of the reported tickets and continue working on each until fully resolved to the customers’ satisfaction • Manage weekly training sessions to increase the knowledge of L1 engineers • Serve as key point of contact for any issue related ongoing tickets • Train and mentor new team members • Serve as team leaders for 5-10 team members, including recruitment, ongoing professional management and responsibility for customer satisfaction • Take charge of internal lab set up and ongoing maintenance Expectations • Align to the company’s targets in term of number ticket received, number of tickets resolved and high level of satisfaction from the customer (through customer’s surveys) • Share knowledge with team members and continue learning to stay at highest level possible • Issue advanced product’s certifications where available • Superb level of service to end customers and internal team members at any point of time • Report to site manager Job requirements: • IT technical background – proven experience of at least 3 years with one of the following technology: • HP Service Manager or HP Service Desk (SM) • HP Operation Manager (OM) • HP Project Portfolio Management (PPM) • Great communication skills – writing and talking • Customer oriented • Proven capability to manage small groups of technical people • Fluent in English, any other language is an advantage --------------------------------------------- Harvey Nash Vietnam is part of Harvey Nash Group, a pioneer in professional recruitment and IT/BPO outsourcing who was established in 1988 and has supported many of the world's leading organisations to recruit, source and manage the highly skilled talent they need to succeed in an increasingly competitive and technology driven world. With over 4,000 professionals in 40 offices across the USA, Europe and Asia, the Group has the reach and resources of a global organization, whilst fostering a culture of innovation and agility that empowers its people to respond to constantly changing client needs. We work with clients, both large and small, to deliver the following portfolio of services: 1. Executive Search & Selection 2. Software Development & Testing Services 3. Business Process Outsourcing (BPO) Our Client is the largest private talent management firm in the world in IT staffing, IT talent management and IT service. Our client is looking for young, hard worker and highly motivated team members that are searching for a place to kick off their technical career. Technical Support Engineer, Hanoi, $500-$900 Number: 100 staffs Job description: Our support engineers are working with medium and big size organizations, helping them to solve ongoing issues with different software solutions. Requirements: • IT technical background is a MUST– understanding of one or more of the following: networks, database, scripting, software solutions. • Able to communicate in basic English. • Know Japanese, Chinese, or Korean is an advantage. • Fast learner, capability of self learning is an advantage. • Great communication skills – writing and speaking. • Team player, highly committed and ambitious to success. • Motivated and proactive person. • Customer oriented. Remuneration: • Successful candidates can expect competitive remunerations and a dynamic, conducive working environment and relevant training on current and future technologies. • Attractive salary and bonus package. • Bao Minh Healthcare insurance plan for all employees. • Free lunch, annual company vacation and team building package. • Being a part of a competent team in an international company with a strong growth potential. Contact: Nguyen Thi Phuong Minh 04 7300 3388 Ext 6289
