Click Here to Download: https://ouo.io/WbgB4m Managing and Motivating Contact Center Employees By: Malcolm Carlaw; Peggy Carlaw; Vasudha K. Deming; Kurt Friedmann Publisher: McGraw-Hill Education (Professional) Print ISBN: 9780071388887, 0071388885 eText ISBN: 9780071428927, 0071428925 Edition: 1st Copyright year: 2003 Format: PDF Available from $ 34.95 USD SKU 9780071428927 Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
