Click Here to Download: https://ouo.io/5Wrv04 Revolutionize Your Customer Experience By: Colin Shaw Publisher: Palgrave Macmillan Print ISBN: 9781403936035, 140393603X eText ISBN: 9780230513457, 023051345X Copyright year: 2005 Format: PDF Available from $ 74.99 USD SKU 9780230513457 In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
