Click Here to Download: https://ouo.io/G3dvSH Service Agreements - A Management Guide By: Rob Benyon Publisher: Van Haren Publishing Print ISBN: 9789077212912, 9077212914 eText ISBN: 9789401801300, 9401801304 Edition: 1st Format: PDF Available from $ 27.07 USD SKU 9789401801300 Note: This book is available in several languages: Chinese, English.This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.