Click Here to Download: https://ouo.io/jA6NNI Service Operations Dynamics Managing in an Age of Digitization, Disruption and Discontent By: Henk Akkermans Publisher: Palgrave Pivot Print ISBN: 9783319720166, 3319720163 eText ISBN: 9783319720173, 3319720171 Copyright year: 2018 Format: EPUB Available from $ 54.99 USD SKU 9783319720173 This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
