Click Here to Download: https://ouo.io/JEB8VJ Service Operations Management By: Robert Johnston; Graham Clark; Michael Shulver Publisher: Pearson (Intl) Print ISBN: 9780273740483, 0273740482 eText ISBN: 9780273740490, 0273740490 Edition: 4th Pages: 488 Copyright year: 2012 Format: PDF Available from $ 31.19 USD SKU 9780273740490R365 This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. Additional ISBNs 9780273781219, 0273781219
