Click Here to Download: https://ouo.io/DhF28a Strategic Customer Service By: GOODMAN, John A. Publisher: AMACOM Print ISBN: 9780814413333, 0814413331 eText ISBN: 9780814413333, 0814413331 Edition: 1st Format: PDF Available from $ 24.95 USD SKU 9780814413333 A new approach to customer service that will transform the entire organization...and create true competitive advantage.