Click Here to Download: https://ouo.io/M5Mlvd The Human Touch Personal skills for professional success By: Philippa Thomas; Debra Paul; James Cadle Publisher: BCS, The Chartered Institute for IT Print ISBN: 9781906124915, 1906124914 eText ISBN: 9781780171388, 1780171382 Edition: 1st Pages: 256 Copyright year: 2012 Format: EPUB Available from $ 24.49 USD SKU 9781780171388 All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today’s business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
