Click Here to Download: https://ouo.io/fY10q7 The Real-Time Contact Center Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation By: Donna FLUSS Publisher: AMACOM Print ISBN: 9780814414439, 0814414435 eText ISBN: 9780814429082, 0814429084 Edition: 1st Format: EPUB Available from $ 14.99 USD SKU 9780814429082 Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, real-time contact centres. Real-time is a big buzzword in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. The Real-Time Contact Center shows how to implement one. Additional ISBNs 9780814472569, 0814472567
