Click Here to Download: https://ouo.io/KZ4Jm07 The Ten Demandments By: P. Kelly Mooney Publisher: McGraw-Hill Education (Professional) Print ISBN: 9780071387392, 0071387390 eText ISBN: 9780071415682, 0071415688 Edition: 1st Copyright year: 2002 Format: PDF Available from $ 24.95 USD SKU 9780071415682 From the mouths of customers: what they want, how they want it, and what they'll do if they don't get it There's no way around it. Executives, managers, and strategic thinkers around the globe are grappling with how to transform their organizations from product or service orientation to being customer driven. The 10 Demandments presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business relationship. In this customer-centric manifesto, customer experience guru Kelly Mooney scrutinizes the total customer experience. Earn My Trust . . . Put Me in Charge . . . Inspire Me . . . Each resulting demandment is a call to action from customersa call that is answered by the book's strategic insights, anecdotes, and action plans.
