Click Here to Download: https://ouo.io/OAd2pII The Ten Principles Behind Great Customer Experiences By: Matt Watkinson Publisher: Pearson (Intl) Print ISBN: 9780273775089, 0273775081 eText ISBN: 9780273775980, 0273775987 Edition: 1st Pages: 240 Copyright year: 2012 Format: EPUB Available from $ 11.99 USD SKU 9780273775980R365 Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customersâ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesnât need to be complicated or cost a fortune. Additional ISBNs 9781292007953, 1292007958
