What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L. Publisher: Berrett-Koehler Publishers Print ISBN: 9781626565845, 1626565848 eText ISBN: 9781626565852, 1626565856 Edition: 1st Format: PDF Available from $ 27.51 USD SKU 9781626565852R90 Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices Download eBook Free: https://ouo.io/az1j6y
